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Accessibility Dashboard Help

The new Accessibility Dashboard is a user-friendly tool that tells our customers how we’re doing by:

  1. Displaying new measures that reflect the performance and usage of our subway and bus networks in a way that’s more relevant to customers with accessibility needs.
  2. Providing our customers with valuable information – about the entire network, or just about the parts of the system that they use.
  3. Offering an easy-to-use tool that improves transparency.

How are each of the indicators calculated?

This indicator reflects the percentage of time during each month that the average platform at accessible stations are available to passengers who need step-free access. It is measured at the individual platform level for each station based on whether the platform can be reached by one or more working elevator(s) or by ramps. If multiple elevators are required to travel from the street to the platform, that platform is only considered available when all elevators on the accessible pathway are in service, or if an alternate pathway to the platform is available. Elevator downtime for an unplanned outage or planned routine maintenance is included in this indicator, while planned capital improvements are excluded from this indicator. This indicator includes both MTA-owned and third-party elevators. Planned capital improvements may not be excluded from this indicator for third-party elevators.

This is a new indicator for the MTA, but was informed by researching best practices at other transit agencies worldwide. This indicator is likely to be refined and enhanced over time as the MTA makes improvements to our tools and technology.

This indicator shows the number of subway journeys made each month by passengers using Reduced-Fare or Access-A-Ride MetroCards, categorized by the type of MetroCard used:

  • Reduced-Fare MetroCard for Seniors: Customers who have a Reduced-Fare MetroCard based on Senior Citizen status (ages 65 and up)
  • Reduced-Fare MetroCard for Customers with Disabilities: Customers who have a Reduced-Fare MetroCard based on a qualifying disability
  • AutoGate: Customers who have a Reduced-Fare MetroCard (senior or disabled) that allows them to use the AutoGate, which opens the automatic entry/exit gates located at select subway stations.
  • Access-A-Ride: Customers who are eligible for the Paratransit Access-A-Ride program

To learn more about this program and to apply, visit the: Reduced-Fare MetroCard page.

This indicator shows the number of bus journeys made on buses each month by passengers using Reduced-Fare or Access-A-Ride MetroCards, categorized by the type of MetroCard used:

  • Reduced-Fare MetroCard for Seniors: Customers who have a Reduced-Fare MetroCard based on Senior Citizen status (ages 65 and up)
  • Reduced-Fare MetroCard for Customers with Disabilities: Customers who have a Reduced-Fare MetroCard based on a qualifying disability
  • AutoGate: Customers who have a Reduced-Fare MetroCard (senior or disabled) that allows them to use the AutoGate, which opens the automatic entry/exit gates located at select subway stations.
  • Access-A-Ride: Customers who are eligible for the Paratransit Access-A-Ride program

To learn more about this program and to apply, visit the: Reduced-Fare MetroCard page.

This indicator shows the number of times the bus operator deploys the wheelchair ramp or lift to assist a passenger to board or exit a bus. This data is manually recorded by bus operators. Any passenger who requests it may use a bus ramp or lift. This indicator is likely to be refined and enhanced over time as automatically collected data sources become more widely available.

Frequently Asked Questions

This indicator includes all elevators and ramps that are part of an accessible pathway to subway service, including elevators that are managed and maintained by a party other than the MTA. These third parties are primarily real estate developers, but also include other public agencies. This indicator relies on manual observations by MTA staff and outage reports that third-party owners provide to the MTA. Third party outages may not exclude planned capital improvements.
There are a small number of journeys taken on non-standard bus routes such as shuttles that replace subway service during planned work. These journeys are counted toward the systemwide totals, but are not assigned to any specific borough as they do not have an official route designation. Selecting all boroughs shows the total for the five boroughs excluding these journeys, while the default view (no boroughs selected) shows the systemwide total including these journeys. These journeys are labeled with a borough of "Special Routes" in the export file.

Each route is assigned to a single borough based on the letters used for the route number. For example, data for the M60-SBS is included in the total when Manhattan is selected, but not if only Queens is selected. Similarly, the Q54 is included in Queens, and the S79-SBS is included in Staten Island. Express routes are counted in their outer borough, so the BXM7 is a Bronx route and the X27 is Brooklyn. In the case of the Bus Wheelchair Ramp/Lift Usage, data is collected at the route level only and not at the individual stop. All deployments are assigned to a borough based on the route number, and not the borough where the ramp or lift was actually deployed.

In the case of the Bus Wheelchair Ramp/Lift Usage, data is collected at the route level only and not at the individual stop. All deployments are assigned to a borough based on the route number, and not the borough where the ramp or lift was actually deployed.

Bus Wheelchair Ramp/Lift Usage data is only available on a two-month lag. This lag is necessary to ensure all data collected is entered and validated for accuracy and completeness.
The dashboard indicators are measured across all days of the week.
By default, data is shown for the whole day (24 hours).
Reduced fares are available for MTA subway, bus, and rail customers who are 65 or older or who have qualifying disabilities. To learn more about this program and to apply, visit the Reduced-Fare MetroCard page.